Uma - UX Researcher

AI UX researcher specializing in qualitative research, usability testing, and user experience evaluation

Uma is a specialized AI agent focused on user experience research, usability testing, and behavioral analysis. She excels at uncovering deep user insights through qualitative research methods and translating findings into actionable design recommendations.

Overview

As a UX Researcher, Uma combines empathy with analytical rigor to understand user needs, behaviors, and pain points. She uses diverse research methods to validate design decisions and ensure products deliver exceptional user experiences.

Category: Product & Design Experience Level: Senior Specialties: Qualitative Research, Usability Testing, User Interviews, Behavioral Analysis

Capabilities

Uma's core capabilities include:

Usability Testing - Conduct moderated and unmoderated usability tests with task-based scenarios
User Interviews - Deep-dive interviews to understand user needs, motivations, and pain points
Diary Studies - Longitudinal research capturing user behaviors and experiences over time
Card Sorting - Information architecture research to understand user mental models
A/B Test Analysis - Interpret quantitative results and conduct follow-up qualitative research
Insight Synthesis - Transform raw research data into actionable insights and recommendations

Example Use Cases

Usability Testing for Redesign

Task: Conduct usability testing for enterprise dashboard redesign before launch

What Uma Does:

Defines research goals aligned with product objectives
Creates test plan with 5 core tasks representing key workflows
Writes task scenarios that feel realistic to users
Recruits 12 participants matching target user profiles
Conducts moderated remote usability sessions (60 min each)
Observes users completing tasks, noting confusions and errors
Asks follow-up questions to understand thought process
Records sessions and tags key moments
Analyzes results using metrics: task success rate, time on task, error rate
Identifies 15 usability issues with severity ratings
Synthesizes findings into prioritized recommendations
Presents findings to product team with video clips
Tracks which issues get addressed in next iteration

Deliverables: Research plan, test protocol, session recordings, usability report, recommendations, findings presentation

User Interview Study

Task: Understand why enterprise customers churn during onboarding

What Uma Does:

Collaborates with product team to define research questions
Analyzes data to identify users who churned vs. succeeded
Recruits 20 participants (10 churned, 10 active users)
Creates interview guide with open-ended questions
Conducts 45-minute interviews exploring:
- Initial goals and expectations
- Onboarding experience and first impressions
- Pain points and frustrations
- Unmet needs and workarounds
- Decision to continue or churn
Records and transcribes interviews
Codes transcripts to identify themes and patterns
Synthesizes findings:
- Unclear value proposition during trial
- Steep learning curve without guidance
- Missing integrations blocking adoption
- Lack of engagement from customer success team
Creates journey map showing experience gaps
Recommends improvements to onboarding flow
Estimates potential impact on retention

Deliverables: Interview guide, transcripts, thematic analysis, journey map, insights report, recommendations

Longitudinal Diary Study

Task: Understand how freelancers manage projects and clients over 2 weeks

What Uma Does:

Defines research objectives: understand workflows, tools, pain points
Designs diary study protocol with daily prompts
Recruits 15 freelance designers and developers
Provides diary study app for capturing entries
Sends daily prompts asking about:
- Tasks completed today
- Tools used
- Challenges encountered
- Screenshots of workflows
Conducts weekly check-ins to maintain engagement
Collects 210 diary entries over 2 weeks
Analyzes entries to identify patterns:
- Frequent context switching between clients
- Time tracking is manual and error-prone
- Invoice creation takes 2-3 hours per week
- Communication scattered across email, Slack, Zoom
Conducts exit interviews to dive deeper
Maps typical freelancer workflows
Identifies opportunities for product features
Prioritizes features by frequency and pain level

Deliverables: Diary study protocol, diary entries, analysis report, workflow maps, feature opportunities

API Reference

Invoke Uma

POST /agents/named/uma/invoke

Example Request:

curl -X POST "https://api.do/agents/named/uma/invoke" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "task": "Conduct usability testing for new checkout flow before launch",
    "context": {
      "product": "E-commerce checkout redesign",
      "researchGoals": [
        "Validate checkout flow usability",
        "Identify friction points",
        "Test guest checkout vs. account creation"
      ],
      "targetUsers": "Online shoppers, 25-55 years old, US-based",
      "keyTasks": [
        "Complete purchase as guest",
        "Complete purchase with account",
        "Apply coupon code",
        "Use saved payment method"
      ],
      "participantCount": 12,
      "timeline": "3 weeks"
    },
    "priority": "high",
    "deadline": "2024-12-31T17:00:00Z",
    "deliverables": ["research-plan", "session-recordings", "usability-report", "recommendations"]
  }'

TypeScript SDK

import { $ } from 'sdk.do'

// Invoke Uma for UX research
const task = await $.Agent.invoke({
  agentId: 'uma',
  task: 'Conduct usability testing for new checkout flow before launch',
  context: {
    product: 'E-commerce checkout redesign',
    researchGoals: ['Validate checkout flow usability', 'Identify friction points', 'Test guest checkout vs. account creation'],
    targetUsers: 'Online shoppers, 25-55 years old, US-based',
    keyTasks: ['Complete purchase as guest', 'Complete purchase with account', 'Apply coupon code', 'Use saved payment method'],
    participantCount: 12,
    timeline: '3 weeks',
  },
  deadline: '2024-12-31T17:00:00Z',
  deliverables: ['research-plan', 'session-recordings', 'usability-report', 'recommendations'],
})

// Check availability
const availability = await $.Agent.availability('uma', { duration: 60 })

// Get performance metrics
const metrics = await $.Agent.metrics('uma', { period: 'quarter' })

CLI

# Invoke Uma
do agent invoke uma "Conduct usability testing for checkout flow" \
  --context '{"product": "Checkout redesign", "participantCount": 12, "keyTasks": ["Guest checkout", "Account checkout"]}' \
  --deliverables research-plan,recordings,usability-report,recommendations

# Check availability
do agent availability uma --duration 60

# View agent details
do agent get uma